E-mail Access

SPAM

Any unsolicited commercial email sent to multiple email recipients against their wishes.

Introduction

A new ANTI-SPAM application has been introduced that will greatly improve everyone's ability to manage SPAM. This new application will send an e-mail digest twice a day, 8 A.M. and 4 P.M., listing all messages that have been quarantined for the last 14 days. It will give users the options to release individual messages and create WHITE and BLACK lists.

Release a Quarantined Message

An e-mail digest will be sent by our two e-mail gateways at 8 A.M. and 4 P.M. to all users with quarantined e-mail.

The e-mail digest message will resemble the following sample message:

Sender: precisemail@ing-2.mssm.edu or precisemail@ing-1.mssm.edu.
Recipient: joe.smith@mssm.edu

"Email Message Body"

If you determine that a message has been incorrectly quarantined, click on REPLY, and delete all the lines in the email except the one that begins with Message: then click on SEND.

Message: 200404211927567791.SPAM
Date: Wed, 21 Apr 2004 12:27:46 -0700 (PDT)
From: "CarLoansNow.com"
To: joe.smith@mssm.edu
Subject: Car Loans For Any Credit
Score: 21.096

To release the above message

1. Reply to the message
2. Delete all lines in the email body, except for the line that starts with Message.
   ie) Message: 200404211927567791.SPAM
   
3. Click 'Send'
4. Two e-mails will be sent, one stating that the Anti SPAM application has received the request and the quarantined email. It may take from 5-10 minutes for the email to be released based on the mail gateway loads.

Questions/Answers

Q: How do I allow e-mail from a certain person or domain from never being quarantined?
A: This would be considered an addition to your WHITE list. Send an e-mail to precisemail@ing-2.mssm.edu and precisemail@ing-1.mssm.edu. In body of message, type: ALLOW: jean.doe@smith.edu or ALLOW: *@smith.edu

Q: How do I quarantine all e-mail from a certain person or domain?
A: This would be considered an addition to your BLACK list. Send an e-mail to precisemail@ing-2.mssm.edu and precisemail@ing-1.mssm.edu. In body of message, type: BLOCK: jean.doe@smith.edu or BLOCK: *@smith.edu

Q: How do I review my personal SPAM settings for WHITE and BLACK lists?
A: Send e-mail to precisemail@ing-2.mssm.edu and precisemail@ing-1.mssm.edu. In the body of message, type: REVIEW

Q: How do I remove a WHITE or BLACK list setting?
A: Send an e-mail to precisemail@ing-2.mssm.edu and precisemail@ing-1.mssm.edu. In body of message, type: UNALLOW: jean.doe@smith.edu or UNBLOCK: jean.doe@smith.edu

Q: How do I get a set of commands e-mail to me?
A: Send an e-mail to precisemail@ing-2.mssm.edu. In the body of the message, type: HELP

Q: What is a "Global White List"?
A: A list of e-mail domains that we have determined must be trusted for business reasons. We cannot post them on the web site but if you would like to add one please call the school helpdesk at x47091.

Q: Why do I receive e-mail digests from two different addresses?
A: Two e-mail gateways are required for reliable email delivery. The Anti-SPAM vender has promised in a later release that a proxy version will available so e-mail will be sent from only one e-mail address.