Frequently Asked Questions

How did you come up with the number of caredays in my billing statement?
Your caredays was calculated by multiplying the cage cost per day X the number of cages X the number of days OR, where applicable, by multiplying the animal cost per day X the number of animals X the number of days.

For example: mouse charges for 10 cages for 30 days is as follows:

.66 (per cage) X 10 cages X 30 days = $198.00

For example: Hamster charges for 10 hamster for 30 days is as follows:

.83 (per animal) X 10 animals X 30 days = $249.00.

What is the per diem rate for mice, rats, etc. in the Annenberg and Icahn facilities? Is it per animal or per cage?
The per diem rate for mice in Annenberg and Icahn is calculated at a rate of .70 per cage. The per diem rate of rats is calculated per rat and the rate is .85 for barrier and .83 for clean conventional.

If there is an error on my billing statement, can I obtain a new statement with the adjustment?
If there is a discrepancy and/or error on your billing statement, a manual adjustment is processed by the business manager. The billing system does not allow us to adjust or create a correct itemized bill.

When can I expect to see the adjustment on my ledger?
Once the Business Manager makes the adjustment, it will be shown on the current months ledger.

What is the process in changing the current fund number on my cage cards?
A transfer form is located outside of the CCMS office. Once the form is filled out completely and approved by the PI, we will make sure that the cage cards in the animal rooms are switched to the correct number that coincides with the transfer form.

Who should I forward the Euthanasia Sheets to?
A Service Requisition sheet located outside the CCMS office should be forwarded to the facility supervisor.

What is the turnaround time on euthanizing the animals?
48 hours is the turnaround time on euthanizing the animals.

When is the best time to pick up a key card and/or come by to obtain handplus access?
Monday through Friday from 12:30pm until 1:30pm

How can I obtain a key to the animal room where my animals are housed?
The animal facility supervisor will provide you with a key to your animal room.

How can I obtain entry to the animal rooms after hours?
Please call security at ext 45662. If you must work after hours on a regular basis, you can request a key from the CCMS Business Office.

How can I transfer my animals from the Icahn Building facility to the Annenberg animal facility?
Transfer of animals between buildings is discouraged and must be approved by CCMS management. Please contact the facility supervisor for details. When approved, all animal transport must occur on dedicated freight elevators. Animals are not allowed on passenger elevators.

Whom do I contact regarding shipping animals into or out of Mount Sinai?
Please call the Import/Export Coordinator at ext 44297.

Whom do I contact for a rodent health certificate?
Please contact the Import/Export Coordinator at ext 44297.